Openings >> Help Desk Support Specialist
Help Desk Support Specialist
Title:Help Desk Support Specialist
Department:Technology Services
Location:Helena, Montana
Application deadline:12/11/2018
Are you a self-starter with excellent customer service skills and have technical aptitude? Anderson ZurMuehlen is searching for two (2) motivated individuals to join our Technology Services team as Help Desk Support Specialists in our Helena office.

These positions provide first line support to a wide variety of clients across the country. There is never a dull moment.

 Help Desk Support Specialist duties include:
  • Answering and monitoring support requests
  • Maintaining Support Desk ticket system
  • Prioritizing issues and escalating as necessary
  • Providing basic IT support to end users using various computer and communication systems
  • Taking an active role in improving  process as needed
  • Basic desktop support for hardware, software and printers.
Our ideal candidates possess:
  • 2 years post-secondary education
  • 2 years experience in a customer service environment
  • 2 years experience in Information Technology 
  • Demonstrated customer service skills and a positive attitude
  • Demonstrated verbal and written communication skills
  • Ability to project grace under pressure, deadlines and multiple priorities
  • Basic technical knowledge and troubleshooting skills
  • Basic knowledge of Windows OS environment
  • Ability to organize and establish priorities
  • Technical aptitude with ability to independently learn new technology
  • Strong organizational and analytical skills
  • Excellent interpersonal and problem-solving skills
  • Ability to work in a team environment from a remote office
  • Attention to detail
Compensation: $15 to $20 an hour with full competitive benefits package

Deadline:  12/11/2018

Start Date 1/14/2019 (if not earlier)

  • Technical capacity
  • Problem solving/analysis
  • Customer/client focus
  • Initiative
  • Leadership
  • Time management
  • Ethical conduct
Core Values: We believe in a practice:
  • Honesty, integrity and ethics in all we do
  • Teamwork in an atmosphere of mutual respect
  • Employing talented, caring and responsible people
  • Developing leaders for the growth and health of our firm
  • Providing an enjoyable work environment
  • Giving back to the communities we serve
How to apply:
Submit your resume
Submit your cover letter
Include three professional references

Firm overview:
Anderson ZurMuehlen & Co., P.C. is a top 200 CPA and business consulting firm with more than 60 years of experience. As the largest Montana-owned CPA firm, we serve clients throughout the United States and have seven office locations. We are also an independent member of BDO Alliance USA, a national alliance of CPA firms. The Helena, Montana office is located at 828 Great Northern Blvd.

If you have any questions, please contact Human Resources at or call 406.447.3041.
This opening is closed and is no longer accepting applications
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