Openings >> Client Services Specialist
Client Services Specialist
Summary
Title:Client Services Specialist
ID:1189
Department:Technology Services
Location:Helena, Montana
Application deadline:04/27/2018
Description

A great opportunity with Anderson ZurMuehlen Technology Services exists for a Client Services Specialist. This is a new position and has tremendous growth potential. We are looking for a dynamic, high performing individual with customer service experience to monitor support requests and communicate with clients. The position closes on April 27, 2018 at 5:00 p.m.

Duties include, but are not limited to

  • Answer technical support requests submitted by email and phone
  • Document and track technical support requests 
  • Assign technical support requests to appropriate Help Desk employee
  • Track and follow up on previous technical support requests
  • Communicate with customers on progress regarding support requests
  • Complete timely and accurate documentation 

Candidate must have the following minimum qualifications to be considered

  • Excellent customer service skills and ability to present a confident and professional demeanor
  • Communicate effectively both verbally and in writing
  • Ability to communicate technical information to a non-technical person
  • Good organization and strong team building skills
  • Ability to manage and meet multiple deadlines
  • Ability to work increased hours during peak work cycles
  • Willingness to learn and expand professional knowledge
  • Experience operating Windows computers and Microsoft Office

Education

Two years’ experience in customer service.

Compensation

$15-$16/hour, depending on experience, comprehensive benefit package

Environment

Work inside a general office setting with ergonomically configured equipment. Some travel requirements.

Competencies

  • Technical capacity
  • Communication proficiency
  • Problem Solving/Analysis
  • Customer/Client Focus
  • Initiative
  • Confidentiality
  • Time Management
  • Ethical conduct

To apply, submit the following

  • Resume
  • Cover letter including salary expectations
  • Three professional references

Contact Information

If you have any questions, please contact Human Resources at hr@azworld.com or call 406-442-1040.

We believe in and practice these core values

  • Honesty, integrity and ethics in all we do
  • Teamwork in an atmosphere of mutual respect
  • Employing talented, caring and responsible people
  • Developing leaders for the growth and health of our firm
  • Providing an enjoyable work environment
  • Giving back to the communities we serve

Anderson ZurMuehlen Technology Services improves the IT experience for our clients by offering virtual desktops, IT security, and business intelligence solutions. AZTS is a division of Anderson ZurMuehlen & Co., P.C., a Top 200 CPA and business consulting firm founded in 1957. With seven locations, the firm serves clients throughout the United States and is the largest Montana-owned CPA firm. We believe our success is firmly rooted in two things; great technology and relationships. Find out more about joining our team at azworld.com or aztechnologyservices.com.

Top candidates will be subject to a comprehensive background check.

This opening is closed and is no longer accepting applications
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